1. Introduction
These Terms & Conditions govern the use of the website www.flyvera.co.uk and any travel services provided by Flyvera (“we”, “us”, “our”).
By using our website or booking services through us, you agree to these Terms & Conditions.
2. Our Role
Flyvera acts as:
- A travel agent arranging flights, hotels, and travel services on behalf of third-party suppliers; or
- An intermediary introducing customers to airlines, hotels, and travel providers.
We do not operate airlines or hotels directly.
Your contract for travel services will be with the relevant airline, hotel, or supplier.
3. Booking & Payment
- All bookings are subject to availability.
- Prices are subject to change until confirmed.
- Full payment or deposit may be required at the time of booking.
- You are responsible for providing accurate passenger details as shown on passports.
Incorrect information may result in additional charges.
4. Pricing & Taxes
All prices quoted include applicable taxes unless otherwise stated.
Airline fares, airport taxes, fuel surcharges, and currency fluctuations may affect final pricing.
We reserve the right to correct pricing errors.
5. Cancellations & Amendments
Changes or cancellations are subject to:
- Airline rules
- Hotel policies
- Supplier terms
Many flight tickets are non-refundable and may carry amendment fees.
Any service fees charged by Flyvera may be non-refundable.
6. Travel Documents & Requirements
It is your responsibility to ensure:
- Passport validity
- Visa requirements
- Health documentation
- Entry requirements
We are not liable for denied boarding or entry due to incorrect documentation.
7. Travel Insurance
We strongly recommend that all customers obtain comprehensive travel insurance covering:
- Cancellation
- Medical expenses
- Lost baggage
- Travel disruption
8. Changes by Suppliers
Airlines and hotels may:
- Change schedules
- Modify routes
- Cancel bookings
We are not liable for supplier operational changes but will assist in resolving issues where possible.
9. Limitation of Liability
Flyvera acts as an agent for third-party travel providers. We are not responsible for:
- Delays
- Cancellations
- Supplier insolvency
- Service failures beyond our control
Our liability is limited to the value of the booking made through us.
10. Website Use
You agree not to:
- Use the website unlawfully
- Attempt to access restricted areas
- Misuse booking forms or enquiry systems
We reserve the right to restrict access if misuse is detected.
11. Data Protection
Your personal information is handled in accordance with our Privacy Policy.
12. Financial Protection
Flyvera acts as a travel agent only. Financial protection for flight-inclusive packages may be provided by the relevant tour operator or supplier where applicable.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the jurisdiction of the courts of England and Wales.
14. Contact Information
Flyvera
Website: www.flyvera.co.uk
Email: info@flyvera.co.uk
Business Address: [To be updated]